Hi Team,
I hope you’re doing well. I have a question regarding a chat agent that was accidentally deleted.
Is there any way to recover a deleted chat agent? If full recovery isn’t possible, is there a way to retrieve the usage statistics (e.g., number of users, interaction data) that were associated with the agent prior to deletion?
Any guidance on available recovery options or data retention policies would be greatly appreciated.
Hi @fueolvin and welcome back to the Quick Community!
Unfortunately, deleting a chat agent in Amazon Quick is permanent. I would recommend creating a support ticket and see if the support team can recover anything on their end. Please refer to this resource on how to create a support ticket (Case management - AWS Support).
For usage statistics, it depends on what was configured before the deletion. Based on what I have researched, if your admin has access to the Amazon Quick analytics dashboard (under Analytics > Amazon Quick Usage Metrics), it tracks conversation counts, query volumes, and active users per agent, so that historical data should still be there. Additionally, if CloudWatch vended logs were set up for your account (CHAT_LOGS log type), every chat interaction includes an agent_id field, so historical data tied to the deleted agent would still exist in your configured destination (CloudWatch, S3, or Firehose). The catch is those logs need to have been enabled before the deletion. If neither was in place, potentially the support team may be able to look into recovery some of this data on their end as well.