When querying an incident through the ServiceNow MCP connector, instead of returning details specific to the actual incident, AQS is responding with what appears to be a default/templated summary that has no relation to the incident in question.
Would appreciate any insight, particularly whether this is a known issue with how AQS handles MCP tool results or if there’s a grounding/context setting that needs to be enabled.
Hi @cjrsdxc,
Welcome to the Quick Community! That is definitely some interesting behavior you are encountering. Could you please share a picture of your querying and the output that it gave you? Based on your description, I think it is definitely possible that it could be hallucinating. Also in the meantime, I would definitely try specifying your queries if possible with the MCP connector to see if gives more detailed results.
Thank you!
Hi @cjrsdxc,
Hope all has been well! I wanted to reach out and check in with you since this thread hasn’t received a response in a while. Was Luis’s reply helpful to you or were you able to find a solution yourself in the meantime? If you still have any additional questions related to your initial post, feel free to share them.
Thank you!
The issue is with ServiceNow. Their OOB is returning unexpected result. Thanks.