Cannot open an App connected to Asana connectors!

Hi Team,

My team member created an app for the team to utilize, however i cannot access it even though i have owner access!

the issue happened when i open the app and it asked me to sign-in Asana (this app pulling data from asana) - when i click on sign-in it shows the below error text:

Error

forbidden_scopes: Your app is not allowed to request user authorization for `default identity` scopes.

FYI - some folks are not facing any issue opening this the app (they are L5+) and some are facing this issue as me (L3-L4) not sure if this is relevant.