I can’t seem to be able to edit my chat agent on browser (error: Failed to get chat agent details. Make sure that an owner has granted you access to this chat agent.) even though I have owner permission.
Any edit in Quick app (desktop), is only local and temporary (doesn’t edit the actual agent).
Has anyone encountered this issue? How to solve it?
Hi @alefanti and welcome to the community!
A couple of things I would check first: try logging out completely and logging back in on the browser. Sometimes ownership permissions get cached incorrectly, and a fresh session resolves it. I would also recommend double-checking that you’re accessing the agent with the same identity (email/user) that created it. If you’re logged in via a different identity, Quick Sight won’t recognize you as the owner. If you try the steps above and still do not see a difference, I would recommend opening a support ticket: Case management - AWS Support.
Hope this helps and feel free to keep us updated on your findings!
Hi @alefanti,
Per your mention of Amazon Bi/account, I assume this may be an internal AWS scenario. As this is a public facing forum, we do not have access to anyone’s account. I would recommend you reach out internally to a manager or administrator to gain access.
Hi @alefanti,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you.
I couldn’t fix the issue, what I was able to do was to duplicate / create a new agent and copied over all the persona / prompts / assets (in a combination between desktop app + browser).