Connection error

I get ‘connection lost’ errors regularly with Quick Desktop Version 0.1000.2371 on macOS Tahoe 26.6 ( was the same on 26.5.2). Any idea ?

Hi @patrick_6319

Welcome to the Quick community!

This is a known issue that several users have reported with recent v0.1000.2371 builds of the Amazon Quick desktop app, so you’re certainly not alone. Given the pattern we’re seeing, this appears to be a bug in the app’s networking logic rather than anything specific to your setup.

One thing worth trying from the official troubleshooting documentation is deleting the ~/.quickwork/ directory and relaunching the app. This forces a completely clean state and has resolved the issue for some users.

Please note: this will remove all local data (conversations, knowledge graph, and saved credentials), so only try this if you’re comfortable starting fresh.

If that doesn’t resolve things, I’d recommend opening a support ticket so the team can investigate further with your specific logs and environment details. Here’s how to create one - Case Management – AWS Support.

Please refer to the following post, similar issue reported from another user - Amazon quick Mac OS Desktop app unable to login with personal email ID