Desktop: Morning brief failing today - anyone facing same issue?

Q&A
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1

I am using Desktop version on Windows 11, I am seeing this error since morning - tried all of this -

  1. VPN, and off VPN
  2. Rebooted laptop
  3. Cleared activity feed
  4. Checked all other key apps are SSO authenticated and not failing

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2

Hi @gupashoo

Welcome to the Quick community!

Thank you for the detailed write-up and for sharing the screenshot.

I can see the error, your Morning Brief scheduled agent is failing with Morning Brief couldn't be completed. We tried twice automatically.

It sounds like you’ve already done solid troubleshooting (VPN toggle, reboot, clearing the activity feed, and verifying SSO). Here are a couple of additional steps that may help narrow things down:

Additional troubleshooting steps:

  1. Manually trigger the agent: Navigate to Settings → Capabilities → Scheduled tasks, locate your Morning Brief, and tap the Run button to trigger it manually. This will help determine whether the issue is with scheduling/timing or with the agent’s execution itself.

  2. Re-authenticate connected services: Open the Morning Brief agent and check its Capabilities tab. If it relies on Slack, Outlook, or other connectors, try disconnecting and reconnecting those services under Settings → Capabilities → Connections. Sometimes tokens expire silently even when other apps appear fine.

If neither of these resolves it, I’d suggest exporting diagnostics Settings → Customization → Troubleshooting → Export Diagnostics and opening an AWS Support case so the team can investigate further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!

3

Thanks, I tried running manually (#1 above) - did not work. Got same error.

Reg. #2 - I could not find way to re-auth connectors - in app I see only a toggle button to turn on/off - it does not trigger re-auth. I tried on web and could not find any options there either (refer screen).

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4

Hi @gupashoo

I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!