Hi Team,
We are encountering a recurring issue in Amazon Quick Suite where downloads for all file types are failing with the error message:
“Download failed, please retry”
Issue Summary:
Download failure observed for multiple file types (Excel, Word, PowerPoint, etc.)
Error message app
ears consistently during download attempts
Hi @Zakir_Hussain_S_K and welcome to the Quick Community!
If the errors have been reoccurring and persistent, then I would suggest creating a support ticket so the support team will be able to further investigate into the cause of this. Please refer to this resource on how to create a support ticket (Case management - AWS Support).
Hi Team,
Thank you for your suggestion.
We’ve observed that this issue is not affecting all users. Currently, only a couple of users in our tenant are experiencing the “Download failed, please retry” error, while downloads are working fine for others (including my own testing via Chat Agent).
Since this appears to be user-specific rather than a tenant-wide issue, could you please suggest any additional troubleshooting steps we can perform from our end? We have already tried standard checks such as:
Clearing cache and cookies
Testing on different browsers
Disabling extensions
Hi @Zakir_Hussain_S_K ,
Because the behavior differs amongst the users and only a couple of users are being affected, this leads me to believe that it may be a roles/permissions issue. Especially if users are trying to download the exact same file and only some are able to download and others are receiving the error. Upon further research, the issue could be caused from IAM policy gaps or a mismatch in how their identify is mapped for identity/SSO configuration.
I would suggest checking out that stuff and if you cannot find anything wrong there, then this could be a bug pertaining to those individual accounts. In that case, creating a support ticket will be your only option to get this resolved.
Just checking back in since this thread hasn’t received a response in a while. Were you able to see JacobR’s most recent suggestion? Please help the community by marking this answer as “Solution” or following up in general within the next 3 business days!
Thank you!
Hi @WLS-Luis,
Thank you for following up.
We checked the suggestions shared by JacobR. At this point, it appears to have been an intermittent issue, as the affected users are now able to download files successfully and the issue resolved on its own.
We did not identify any specific IAM, permission, or SSO configuration changes from our end during this period. We will continue to monitor, and if the issue reoccurs for specific users, we will proceed with raising a support ticket for further investigation.
Thank you again for your support.
