Feed Showing Incorrect Email

After the new update this morning, my feed is incorrectly displaying emails. Looking at my feed now, it’s notifying me that I received an email 1 minute ago for customer x. I checked my outlook and found that email didn’t exist, so I returned to Quick and opened the email there. Despite the feed saying the email was from customer X with subject line Y 1 minute ago, the actual email shown when I expand is from customer Z with subject line A an hour and a half ago.

Any idea why Quick is getting confused?

Hi @siulsan and welcome to the community!

The fact that it started right after an update suggests something changed in how the feed indexes or caches email notifications. A few things worth trying, first, restart the app fully, then check if there’s another update available since sometimes a quick follow-up patch ships for regressions like this. You could also try disconnecting and reconnecting your outlook connector under Settings > Capabilities > Connectors to force a fresh sync.

If it’s still showing mismatched emails after that, could you share whether this is happening on every feed item or just some? And whether the emails it’s showing when you expand are always older emails or seemingly random ones? That would help narrow down whether the feed is pulling from a stale cache or mixing up email IDs.

Hope this helps and feel free to keep us updated!