Hello Ecguille,
First of all Welcome to the Quick Community.
Currently, If i am not mistaken only IAM administrators have access to the analytics dashboard in Amazon Quick.
This means that as a chat agent creator, you don’t have direct self-service access to usage metrics for your deployed agents.
Available Analytics Dashboard Features
When accessed by administrators, the Quick analytics dashboard provides comprehensive metrics including :
Conversation Analytics:
-
Total conversations and queries
-
Average queries per user and per conversation
-
Active users (daily, weekly, monthly)
-
Trends over time with monthly granularity
User Engagement:
-
Usage patterns and growth trends
-
Feature adoption metrics
-
User feedback analytics (satisfaction tracking)
Agent-Specific Filtering:
-
Ability to filter by “All Agents” or specific agents
-
Date range selection for trend analysis
For reference see - Using the Amazon Quick Suite analytics dashboard - Amazon Quick Suite
you may have to reach out to your IAM Admin to get those details.
Hope this helps.
Cheers,
Deep