Hi Annab,
Thanks for posting the question. We may need sample dataset and analysis to help you. Is it possible for you to please provide us sample subset of data and dashboard through QuickSight Arena. NEW -- QuickSight Arena -- An embedded instance of QuickSight within the QuickSight Community
Note: As Arena is public website, please don’t upload any sensitive dataset/information. We just need mock data to understand the issue.
Regards,
Anwar Ali