Quick Knowledge base

Q&A
, ,
1

I am trying to develop a Sankey diagram from a Knowledge base that has a csv with 1500+ entries and it worked yesterday but I can’t do the same today

2

@Brett could you look at this? Time sensitive and trying to help this customer.

3

Hi @Reddy_Eluganti and welcome to the Quick Community!
Are you trying to use the chat agent to create this diagram? When you say you can’t do the same today, what’s taking place, are you receiving some type of error?

Have you confirmed that the knowledge base connection is still active and operational?

4

Yes I am using a chat agent

While the knowledge base has the complete data set the agent replies that it cannot retrieve the data. See error below
I can see the GGT contact data from your knowledge base, but I’m unable to directly load the full CSV file to perform the complete analysis needed for your Sankey diagram.

The DataSource tool returns text passages rather than structured tabular data that I can process programmatically.

Based on the sample data I can see from the knowledge base, the file contains the necessary fields:

    • Confidential classification: confidential
    • Confidential data: confidential
    • ConfidentialPower: confidential

  • Confidential values: confidential

To generate the accurate Sankey diagram with actual counts from your January 20-29, 2026 data, I have two options:

Option 1 (Recommended): Upload the CSV file (aa2b5eb3-5cc5-4852-b9e8-b42dff71b159.csv or GGT_contact_data.csv) directly to this chat conversation. This will allow me to:

  • Load and process all 1,561 contact records

  • Calculate exact counts for each flow path

  • Generate the complete Sankey diagram with your preferred structure and formatting

Option 2: I can create a Sankey diagram template using the expected data structure you provided (~1,561 total contacts with the approximate distributions), but it won’t reflect the actual counts from your dataset

5

Hi @Reddy_Eluganti,
Were any changes made to the underlying data between when it worked yesterday and today?

If everything is exactly the same today as it was yesterday when it did work; this leads me to believe it’s due to a bug as opposed to something that can be altered by a user. I would suggest creating a support ticket to share this behavior as it may be linked to a larger issue.

6

Yes I moved the csv file from the top of the bucket to a folder in the bucket. After this I synchronized the knowledge base and did not see any error in the sync process

1 Like
7

@Brett Any further thoughts on this? ^

8

Hi @Reddy_Eluganti,
I wonder if it has something to do with further placing within a folder. Do you have any other assets in that folder, and if so, are you able to access information regarding those assets from the chat agent?
Unfortunately the documentation does not specify any limitations around folders within a bucket but if that is the differing factor, I have to assume it has something to do with folder use.