The reader users I’ve created (in Ohio) are logging in and finding themselves in Virginia, so they don’t see any of our dashboards. They can change to Ohio, but they often don’t know to do this and think Quicksight is broken.
These are quicksight only users, they are not IAM users.
Hi @dmarcus,
This isn’t a perfect solution, but there is a region in the login URL. You can send them a version of the URL that starts with us-east-1 and that should ensure they always sign in with the correct AWS region.
Hi @dmarcus,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you
Hi @dmarcus ,
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
Thank you