Same error on every prompt (regarding session tabs) requesting fix support

Q&A
,
1

Same error on every prompt - seems to happen when it tries to open ‘session tabs’. How to fix?

{
“traceId”: “4db03779-544e-460e-8263-c93c58908745”,
“error”: “Something went wrong — please try again.”
}

2

Same experience this morning, repeated error on every prompt. Have rebooted app and PC, app is up to date.

{
“traceId”: “ff80e34c-41a2-4ee4-b2b3-4fe77def251a”,
“error”: “Something went wrong — please try again.”
}

3

Hi @chamchug and gblackbr,

The “something went wrong” error tied to session tabs opening sounds like a service-side issue, especially since you were both hitting it on every prompt the same day. Can you let us know if the issue is still happening? It’s possible a subsequent app update resolved it. If it is still occurring, I’d recommend making sure the app is on the latest version and trying a fresh start by signing out completely and back in.

If it persists after that, opening an AWS Support case (Case management - AWS Support) with the traceIds you provided would be the best path since this is a public facing community and we do not have the ability to see or edit within people’s accounts.

4

Hi @chamchug and gblackbr,

Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime. Moreover, if you submitted a support ticket and it uncovered any findings, please feel free to share them!

If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.

Thank you.