The response i am getting from chat agent is very slow. I have to reload it 4 to 5 times in order to get a response. Is the issue related to my laptop being slow? Or is there anything else I can do in order to make the chat agent to respond faster.
Hi @ramaksiv , thanks for reporting. I am not aware of any issues affecting latency. Can you let me know the region?
Hi @logalber . The region is US-east in the edom and I am working from India. Should I change the region and try?
thanks @ramaksiv , no need to change regions. I just wanted to make sure I looked at the right region to look for service issues. I’m looking at https://health.aws.amazon.com/
I don’t see any service issues in the region. I’m also using us-east-1 and not seeing any latency problems.
Any chance the browser is complaining that the page has stopped? The next thing I would try in the web developer tools and see if the network tab shows where the latency is coming from.
If you are not familiar with the web tools this link will help The Chrome DevTools Network Tab: Debug Page Speed | DebugBear
In general, I would expect the latency for everything except the chat responses to be less than 1 second. For chat responses you should see them within 10 seconds for simple queries. You can ask a simple question like: when was the last update to your data?
If the latency for the question above takes more than 10 seconds and everything else is less than 1 then we can narrow down the troubleshooting to AQS.
Thanks for the update @logalber . Strangely enough the browser extension version’s response is faster. I am facing latency issue mostly in web version. Yes the Google chrome and fire fox browser complain that that the page has stopped loading. To address this I have to refresh the browser multiple times and this is consuming lot of time.
Hi @ramaksiv,
Just checking back in since there hasn’t been a reply in this thread for a while. Were you able to figure out your issue in the meantime or are you still facing similar behavior? If you still have any additional questions related to your initial post, please feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you!
Hi @WLS-Luis . I am still facing the same issue. The response time is very slow. I have to refresh multiple times to get a response from chat agent.
Hi @ramaksiv,
Apologies for the late delay in response. If you are still facing the same issues since your last post, I would definitely recommend creating a support ticket with AWS Support, as they will be able to further guide you on why this could be occurring.
In the meantime, @logalber, I also wanted to check in case with you to see if you have any other ideas on how to approach ramaksiv’s issue.
Thank you!
Hello @WLS-Luis . The response is quick now as I have upgraded my laptop to the latest version. Thanks for your support.
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Hi @ramaksiv,
That is great to hear, happy you were able to get it working normally again!