Unable to chat with Amazon Quick in Microsoft Teams extension

Hi guys, I am having issue when using Quick extension in Microsoft Teams.

I have successfully add Quick as a Teams app. However, when I chat directly with Quick, nothing happened, I did not receive any answers or responses.

Currently, in Microsoft, I have Global Admin permissions; in Quick, I am Admin Pro.

Have anyone meet this issue? I really hope to find a solution for this.

Thank you!

Hi @Pham_Viet_Hoang and welcome to the Quick Community!
Did you setup the Microsoft Teams integration within Quick as well? Here’s some documentation around that for you to review:

Hi @Pham_Viet_Hoang,

Just checking back in since we haven’t heard from you in a bit. Were you able to see Brett’s reply and/or find a solution yourself in the meantime? If you still have any additional questions related to your initial post, please feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.

Thank you!

Hi @Pham_Viet_Hoang,

Since we haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.

Thank you!