Being able to move/reorder data in Sankey diagram

Question & Answer
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1

Hi all,

Is there any way I can move my data around in a Sankey diagram? So far I have not been able to achieve it. I would like to be able to reorder the data points so it is more understandable for users.

Thanks in advance
Juan

2

Hi @Juan_Badal,
Sankey diagrams can somewhat be limited by the data that you’re using. Would you be able to elaborate a bit more on how you’d like to reorder? Could you provide a screenshot with your current diagram and what you are trying to achieve from it?

Thank you!

3

Hi @Brett ,

This is how my diagram looks:

image
image1458Ă—944 143 KB

It represents the flow of calls in a contact center through their different states.

Ideally I would like to be able to drag and drop to rearrange the data, but since I do not think this is feasible at the moment, I would at least want to try to put these:

image

which represent calls that are abandoned before being queued, close to the state where they are abandoned.

Thanks
Juan

4

Hi @Juan_Badal, here is the operating behavior of Sankey Diagram, unfortunately, you would have to adjust the data to fit the desired visualization.

Did this solution work for you? I am marking this reply as, “Solution,” but let us know if this is not resolved. Thanks for posting your questions on the QuickSight Community!

In case you need further assistance with your problem, please create a sample dashboard with sample dataset showing your problem state using Arena and post it here. (Details on using Arena can be found here - QuickSight Arena

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