I am investigating why I’m not receiving emails for a dashboard.
I have two published dashboards. They are folder member in the same shared folder, and my user is part of a group which has DescribeFolder permissions to this folder. For the record, the datasets used are in a different folder shared with report author, but not with this user group.
If I log in as that user, I am able to see and access these two dashboards. I am also able to subscribe to the reports, by choosing this for the menu. I even get a “Subscribed to report” message when I do this.
However, when the schedule is running, I am only receiving one of these reports. After testing and debugging even with CloudTrail API events, I have noticed that only one of these subscribing events are being logged in CloudTrail with Event name “RequestAccessToDashboardReport”.
When I unsubscribe, I get “DeleteAccessToDashboardReport” for both events. If I repeat this, same thing happens.
Quicksight user interface tells me everything is OK. Missing logging events suggests that report A will arrive and report B will not. Dashboard owner receives both emails, and I’ve already checked spam folder.
How can I continue debugging from here?