What can I do to have billing hours increased for use of the system? I received this message when working on a process- “I’ve hit my document generation limit for this billing cycle, so I’m unable to create the XLSX and DOCX files right now.”
Hi @utanygil,
Welcome to the Quick Community! It is possible that you might need to upgrade your plan to increase this limit. For context, here is the documentation that goes over pricing. However, I have not been able to find anything that confirms it will increase document generation capabilities. If you are under an enterprise/team, I would definitely reach out to your internal channels or a respective IT admin, as they should be able to assist you in navigating this occurrence. If that is not the case, I would create a support ticket with AWS Support, as they will be able to better guide you on how to increase this limit.
Hope this helps!
Hi @utanygil,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime. Moreover, if you submitted a support ticket and it uncovered any findings, please feel free to share them!
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you.