Top image: this is what the embedded dashboard in the email looks like.
Bottom image: how the dashboard embedded in the email should look. This is only visible when previewing the attached report.
In the email that is scheduled to send a snap of our dashboards daily, the embedded dashboard does not show up correctly (ie data is missing from it in the email unless one clicks on the attached report). This has happened two days in a row now. Any help would be appreciated!
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Hello @larissa, based on your question, I am assuming that this email report was working as expected before 2 days ago, am I correct? In terms of the debugging process, is there anything you have tried to see why it may have broken or tested out a new schedule with a test email to see if the output changes?
Also, have there been any updates to linked datasets and/or Row Level Security for user or group permissions that may have impacted the sharing of the data? With a little more detail we may be able to get to the source of the issue. Thank you!
Hello @larissa - I am actually seeing another question that seems to be having the similar issue that started around the same time. This could very well be related to the visual update that was released last week and might be a related bug.
In that scenario, I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!
Hi there,
Thank you for your response!
I sent a test run of the dashboard and the same thing happened – the report still does not show the visual. We have not made any changes to the dataset or row-level security.
Could we please urgently arrange a call today?
Thank you!
Hello @larissa, due to this being a bug that we are seeing from multiple users, this issue is going to be best served by reaching out to Customer Support through the url I linked in my previous message. I am going to archive this question for now, but if they suggest a solution or lead you on a path that requires additional help, please don’t hesitate to create a new post and link to this so we can assist.
Hi,
I am the product manager responsible for the email feature and would like to thank you to the community for raising this issue.
The team is aware of the issue, and is actively working on identifying the root cause and resolution.
I will post an update here when the issue has been resolved.
Thank you for your patience and support!
Hi @larissa! Thanks for reaching out. I have spoken to one of our PMs who has indicated that this issue is under review by Customer Support in order to find the root cause.
Sharing this Community thread with a post from our PM team:
Thad said, if you have not filed a ticket, I encourage you to do so.
Thanks!
@larissa @DylanM I wanted to thank everyone for your patience everyone, the issue has now been resolved.
Thanks, @Rahul_Easwar for ensuring that this was resolved quickly!