Error saving visual: null in Data Stories

When I add visual in Data Stories I get the error Quicksight Data Stories.

What are the possible solution to this? I’ve already checked if the dataset is shared and added to the shared folder but still getting the error.

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Hello @bennygene, just to confirm, when you are selecting visuals to populate within your data story upon creation, it is giving you an error? What exactly does the error message display when you click it and would you be able to show a screenshot with an anonymized view of the issue?

I am also curious, do you have any RLS applied to the dataset the visual is connected to? With a little more information, I can help guide you towards a solution. Thank you!

hi Dylan!

First, we are not using RLS (yet).

The exact error is “Error saving visual: null”.

This error come after I drag or insert a visual on the story.

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Hello @bennygene, is the visual populating as expected in your dashboard/analysis view? The error message makes me think that the visual you are importing is displaying only NULL values by default. Do you require the user to select a filter option to display data in that particular visual?

Hello @bennygene, are you able to follow-up with more information related to my last response? With some more insight on the issue you are facing, I can help guide you towards a solution. If we do not hear back from you in 3 days, I will archive this topic. Thank you!

Hey Dylan, I am facing the same issue. My underlining dataset has the RLS enabled and the visuals default to a value through a parameter filter. Could it be causing this issue in the datastories?

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Hello @miglanin, this is definitely possible. Since this is a new feature, I would recommend that you and @bennygene file a case with AWS Support where we can dive into the details to help you further. Here are the steps to open a support case. If your
company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf.

I hope this helps!