Error when authenticating - pvbi

When signing into “pvbi” I get an “Error when authenticating,” I cannot sign-in to see my dashboards. I’m not sure what to do to remedy this?

Hello @xchanel !

Are you accessing Quicksight via AWS or are you trying to access it through an embedded application?

Through AWS, using VPN, not using VPN, either way I kept getting an Error when authenticating. It’s working now, but I’m not sure what changed to make it work now. It was giving me this error all day on 10/12/2023.

Hey @xchanel!

That is interesting, I’m glad its working now! Since it seems to be random, the next time it happens I would suggest creating and AWS support ticket.