We seem to not be able to export pdf files anymore from any dashboard via the embedded sdk.
This functionality was working on March 3rd (as we have samples saved from then).
It says it generates the file, but when we click it, the says failed to generate and there is a 403 error in the network tab.
Is anyone else seeing this?
For some added context, we are only seeing this in east-us1 (not our eu region) and only on pdf exports, not csv (from a visual)
thanks
Hi @halirob,
A couple things to double check:
In the āmore settingsā section when publishing, confirming that you have this check box marked on:
Additionally, under that section, there is an Info button that has the following message:
So my thoughts would be that your datasource may be configured to use the trusted identity propagation feature.
While I have not tested, I believe this CLI command can be used to switch this feature off, which may help for your case:
Let me know if you have any additional questions
thanks for the idea..
We have the āEnable PDF generation for interactive sheetsā set on all published dashboards.
I donāt see that āiā help thing about data source propagation available in my UI.
We had been exporting pdfs for the past few months, so its odd that the behavior just stopped working.
I do have case open, where I attached a HAR.
So far they donāt know what is causing the issue.
1 more odd note.. on some dashboards, if i de-filter all items so it shows no data, the export will work. Then select 1 value and it will fail.
very odd ..
Hi @halirob,
That is very odd indeed!
Iāll keep this topic open and if you receive any updated information through your open case, feel free to share it here for the rest of the community!
@halirob - we began experiencing this same issue in our embedded dashboards that offer users the ability to print the dashboard to PDF. Clients reported the same issue to us yesterday. QS indicates the file is generated but attempting to download errors out. I have reported a similar ticket to AWS support to raise. We are experiencing this in us-east-2 region.
Thanks for confirming, that is really good to know.
We have a support call setup today, and if anything comes of it, iāll post here..
our issue has been fixed.. after the call, it was another day.. but it was an issue on the aws side..
After much troubleshootsing, simplifying the analysis, verifying data integrity: what resolved my issue was eliminating specific donut charts, using either heatmap or table or bar chart instead. These donuts were presenting fine in the UI, but caused the PDF export to fail. Complaints of PDF export failures started after our April 1st runs, so did not occur before.
