Feedback on Chat Agent Functionality in Amazon Quick Suite

Q&A
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Hello all,

I have some feedback on a chat agent I created, specifically related to the Zendesk integration I set up in Amazon Quick Suite.

Pros:

  • Seamless integration with Zendesk.

  • Able to retrieve tickets and perform all CRUD operations efficiently.

  • The chat agent works perfectly for analyzing ticket information and related insights.

Cons:
Currently, there’s no option to add the data visualized by the chat agent into an analysis. I understand this may depend on having a dedicated dataset or data source created, but since the chat agent can already fetch data directly from Zendesk, it would be extremely helpful if that data could also be stored within Quick Suite.

This enhancement would allow users to include the visuals generated by the chat agent in analyses and dashboards — making the integration even more powerful and end-to-end.

I’d be happy to discuss here if I’m missing anything here or can this be a feature request?

Thank you,

Shravya

3 Likes
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Hi @shravya,
I agree that would be an extremely nice feature for the chat agents and could be extremely useful a number of various scenarios so I’d be more than happy to keep this as a feature request.

I wonder if you asked the chat agent to create a simple spreadsheet of the data utilized to create the visualization, if it would work. Then you could plug that in as an additional dataset and ask the agent ; it obviously adds a couple steps but could be a way to achieve through work around!

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Hello @Brett

Thank you for the response.

Yes, that’s definitely one possible workaround — having the chat agent generate a CSV or spreadsheet of the data it used for the visuals. However, as you mentioned, it still requires manual effort to download and re-upload the file as a dataset for visualization. The challenge is that it’s not real-time — we’d need to repeat this process every day or even every hour if we want to keep the ticket insights up to date.

It would be great if Quick Suite could automatically persist the data fetched by the chat agent into a dataset behind the scenes. That way, users could build dashboards directly from those visuals or schedule automatic refreshes, making the integration truly seamless and live.

Thank you,

Shravya

1 Like
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Hi @shravya,

We hope this solution worked for you. Let us know if this is resolved. And if it is, please help the community by marking his answer as a “Solution.”

Regards

Vaidy

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Hi @Vaidy -

Sorry, no — that’s a workaround that requires a lot of manual effort.
My point in sharing this feedback is to suggest a feature request, if my suggestion makes sense.

Thank you,

Shravya

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Hi @shravya,

You can try creating an integration with AWS API MCP Server and then using your chat agent to:

  1. Upload the data from Zendesk to S3
  2. Create a data source in Quick Sight
  3. Create a dataset from that data source
  4. Create an analysis from that dataset

I haven’t tried it and I don’t have a use case for it myself but let me know how it goes!

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@David_Wong - Good to know this. Thank you David.

I will try.

Thank you,

Shravya