Cases have many statuses in our CRM. We use statusdate which at the end of every day records the status each case was in. The thing is that it doesn’t really update it, it just records it. So a case which has been in the CRM for a year has a years worth of statusdate, with a corresponding status.
What i want is to create a calculated field which gets the first statusdate for applicantid. I will name this datecreated. So, like the name explains, i will use this to identify when a case was created. Which i will then use for further analysis
Question: How can i create a calculated field which will get the first record of date for each case?
Date - statusdate
Case - applicantid
So i have tried this, and replaced the date/caseid to my relevant naming, but removed ‘{TRANSACTION_TYPE}’ since i am not needing this in the calculated field.
What i would then expect is a statusdate (date) for every caseid (case) along with a status where the TRANSACTION_NUMBER = 1, which would be the date the casestatus was created.
However hundreds if not thousands of caseid’s aren’t being shown.
These are the main fields i am using:
statusdate - (date, but for every status per case)
applicantid - (case id)
casestatus - (status of a case)
Edit: is there not some sort of function which will do this for me? something like min(date, caseid)