Getting An Internal Server Error When Trying To Sign In

Q&A
1

Hi All,

When trying to sign into Quicksight with the Amazonbi account I am immediately being directed to a blank window that says message “Internal server error”

I have previously had access to Quicksight for years so not sure where this is coming from

Keenan

2

Hi @keemille - Welcome to AWS Quick Sight community and thanks for posting the question. Can you please try below options.

  1. Clear the browser cache and cookies and try it again.
  2. Open a new window in-Cognito mode and try to login quicksight.

In parallel also check with Quick Sight Admin whether any changes happened at Quick Sight side in terms of connection. If no changes happened and above steps is not resolving the issue, please raise a ticket to AWS Customer support team help you on this. To raise a ticket, please follow the link - Creating support cases and case management - AWS Support

Regards - Sanjeeb

3

Thanks!!

I have just been told that there is a large scale issue impacting access

4

Hi @keemille - Thanks. Is the issue applicable to your organization or there is a generic Quick Sight problem from AWS Side.

Regards - Sanjeeb