Hey, just letting you know beforehand I had a chat with ChatGPT that wasn’t helpful but it summarized the question for me, in case you’re wondering why it looks AI generated, so here it goes.
I’m facing a challenging issue with my AWS managed QuickSight (Enterprise Edition) and could use some expert advice.
- User Addition Problem: I’m unable to add new users directly through QuickSight’s “Manage Users” section. Previously, I would add users to a specific AWS group (let’s call it QuickSight_Production group from my root AWS account), and they would automatically appear in QuickSight. This method is no longer functioning. I made no changes to the config or any roles, at all.
- Access Problems for New Users: Newly added users cannot see the QuickSight app in their AWS startup apps. They only find a QuickSight_Production management console without access to QuickSight.
- Endless Loading Issue: When new users try to access, they face an indefinite loading screen with the URL “eu-west-1.quicksight.aws.amazon.com/sn/console/get-user-email”.
Troubleshooting Done So Far:
- Checked IAM and SSO configurations.
- Verified the inline policy and trust relationships for the QuickSight-SSO role.
- Existing users, including myself, can access QuickSight without issues.
- Unable to assign ‘reader’ roles - only ‘admin’ and ‘author’ are available.
I’m puzzled about why I can’t add new users anymore, why they can’t see the app, and why there’s an indefinite loading for them. I would greatly appreciate any insights or guidance on resolving these issues.
Thank you in advance for your help!