Link AtoZ resources to my agents

Q&A
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1

Hi. can I connect with someone who can teach me how to link AtoZ resources to my Amazon Quick agent?

2

Hi @jurrego

Welcome to the Quick community!

Could you please help me understand a bit more about what you mean by AtoZ resources? For example, are you looking to connect specific documents/files, or are you looking for a live integration with an external service? This will help me point you in the right direction.

In the meantime, here’s a quick overview of the ways you can provide your agent with access to external resources:

  1. Upload up to 10 reference files (PDF, DOCX, TXT, etc.) directly to your agent’s configuration under the Capabilities tab. This is ideal for static reference material. Connectors - Amazon Quick

  2. MCP Servers (Model Context Protocol): Connect custom tools or APIs via Settings → Capabilities → Connectors → + Add MCP server. MCP provides a standardized way to connect AI systems with external tools and data sources. Model Context Protocol (MCP) integration - Amazon Quick

  3. Use pre-built connectors to integrate with third-party services (e.g., Salesforce, Jira, Airtable, and more). Action connectors create secure connections between Amazon Quick and external services. Supported action connector types and available actions - Amazon Quick

3

Hi,

I’m curious whether I could link policies, wikis, and other resources to help Amazon Quick learn some specifics about multiple HR-related matters, enabling me to provide personalized answers to stakeholders’ questions or inquires backed by accurate data. I’m also looking into linking country-specific resources as I support multiple countries.

4

Hi @jurrego

You can absolutely set up Amazon Quick to serve as a personalized HR knowledge assistant by linking your policies, wikis, and country-specific resources.

Spaces (Best for organized, multi-topic knowledge): This is likely your best fit. Spaces let you aggregate and organize files, knowledge bases, and resources into a unified, searchable knowledge center. You could create:

  • A main HR space with general policies
  • Country-specific sections with localized resources (or separate spaces per region)

Your agent can search across these spaces to provide accurate, country-relevant answers to stakeholders.

Official Docs:

Knowledge Bases (Best for large document collections): If you have a large volume of HR documents (policy PDFs, handbooks, wiki exports), Knowledge Bases are optimized for AI-powered retrieval and question answering. You can connect data sources like Amazon S3, SharePoint, Google Drive, Confluence, and more. If your wikis are hosted on Confluence or SharePoint, Knowledge Bases can connect directly to those platforms.

Official Docs:

Tip for multi-country support: When configuring your agent, you can add custom instructions like Always confirm which country the question relates to before answering to ensure responses reference the correct regional policy. For more on this, see: Chat agent context sources and best practices. Chat agent context sources and best practices - Amazon Quick