We have subscribed to the Pixel-Perfect monthly subscription (500 USD; 500 Reporting Units).
What we have been observing is that the bill contains the 500 USD monthly subscription; plus an additional Capacity usage line in the bill
I tracked down the details using the Data Export option and see that for every individual email published using the Pixel-Perfect reporting USD 1 is being charged under the head Capacity usage. Even with this our usage is less than 500 emails; but still it is considered extra.
What is a Reporting Unit then? How is it calculated? Why is the extra bill for when I see the usage well within limits even if one email = 1 reporting unit.
We have a case registered with AWS but haven’t got any satisfactory response. Trying to see if the experts have any reasoning/explanation to this issue.
How large are the reports that are being published? On the pricing page there is some fine print for what constitutes a “report”: “A report unit is defined to be up to 100 pages long or 100 MB in size. For example, a 200-page report constitutes 2 report units.” Business Intelligence Service – Amazon QuickSight Pricing – AWS.
It could be that some of your reports are larger than 100 pages/100 MB and are using up more capacity.
We publish 8 reports which have 19 recipients, which I see counted as 19 reports in Capacity usage. These 19 reports put together do not cross 20 MB.
We purchased the monthly subscription based on the definition of Reporting Units published in the pricing page. But it appears misleading and we are ending up paying twice the amount every month.
Problem is zero explanation on what is happening behind the scenes.
My only other theories here are that the reports are being sent to a user group rather than a individual or that the reports are going out more than once a month.
You said that AWS did not have a satisfactory response, did they give you any specifics? Also, did AWS confirm that only 19 reports were being sent monthly or are you seeing that 19 reports are being sent in your billing statement?
