Issue: When a User attempts to select an option from the dropdown, If they begin typing for their selection in the ‘Search value’ bar in the dropdown (they do not un-check the ‘Select All’ box) and see their option (checked) and select ‘Apply’, the app does not apply the filter:
The User has to un-check the ‘Select All’ box and THEN they have to search for their selection(s), hit ‘Apply’ in order for the filter to be applied. Once the ‘Select All’ box has been unchecked, the specific selection checked > hit apply > both the selection and the ‘Select All’ option are checked but it applies the filter. Why does this not just apply the filters without having to uncheck ‘Select All’? Note: This is happening within Quicksight and in the embedded UI.
We had originally hidden the ‘Apply’ function, however the behavior described above was creating a frustrating experience for the user and we thought adding the ‘Apply’ function would resolve this issue/confusion.
Thank you for raising this issue. In QuickSight, we notice a gap, normally when we using a filter in Excel, even if the “Select All” button is applied, you can still search for a value and make a selection without deselecting the “Select All” option.
However, in QuickSight, if a multiple-select dropdown is provided, it should restrict the search box. Otherwise, it can be confusing for users. The name “Multiple Value Dropdown” suggests that a search box isn’t needed. This should be addressed to prevent confusion for end users.
Tagging all our QuickSight core members to share their views on this.
My guess is that when the Apply button wasn’t available in the past, the user needed to unselect “Select All” and select the search results to avoid the visuals refreshing as they’re typing. Now that we have an Apply button, I agree that the user shouldn’t have to do that anymore.
Current user experience (without Apply button):
Unselect “Select all”.
Type to search.
Select “Select all results”.
or
Type to search.
Unselect “Select all results”.
Select “Select all results”.
Current user experience (with Apply button):
Unselect “Select all”.
Type to search.
Select “Select all results”.
Click “Apply”.
or
Type to search.
Unselect “Select all results”.
Select “Select all results”.
Click “Apply”.
Desired user experience (with Apply button):
Type to search.
Keep “Select all results” selected and click “Apply”.
Hi @David_Wong - Ok. one thing we can request, when user is searching something, All options may be deselect and then user can select it to get all matching pattern.
Hello all,
I will mark this as a feature request, if anyone has something additional to add, feel free to within the next 3 business days or I’ll go ahead and close this topic as well.
