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Q in AWS: New generative AI features in Amazon Connect, including Amazon Q, facilitate

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Kristin January 29, 2023, 8:00am 1

Amazon Web Services – 28 Nov 23

New generative AI features in Amazon Connect, including Amazon Q, facilitate...

If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through...

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