Quicksight error: Its not you, its us. We couldn’t complete your request right now. Please try again later

Question & Answer
,
1

Hello,

after several months of work, we manage to migrate our old visualization platform to Quicksight.

We sent the invitations to all our existing customers and at least a quarter of them complain that they can’t connect because of the following error:

“Its not you, its us.
We couldn’t complete your request
right now. Please try again later.”

This came as the cold shower for us as the user experience is very VERY bad and we look like fool now.

We know by looking on other forum posts that it most probably come from the client clock de-synchronization:
https://community.amazonquicksight.com/t/error-during-new-user-response-to-invite/6816/2
However we are dealing with a lot of non-technical clients here, and several of them don’t even have the admin rights to sync their clock.

How to bypass this clock issue ? This is a big serious issue for us.

Thank you for your help.

2

Thank you for letting us know. I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!