Re-open issue Simba Athena JDBC (100071) error question

[JLLLL]

Hello, I still have questions to the below link:

[Simba][AthenaJDBC](100071) error question

Hello, There is a dataset scheduled to run every hour which has not got error messages in the last 3 months. however, recently I start getting to the below: anyone knows how to resolve the issue ? there is no change to the query or running schedule. sometimes, manually re-run fails and sometimes re-run works. it works perfectly in athena. This error we only got from QS: [Simba]AthenaJDBC An error has been thrown from the AWS Athena client. Amazon Athena experienced an internal error while ex…

This issue happened again. What is the internal ticket link to athena team? I have opened a ticket with QS team which they see based on the error description it must be with athena team

[Srikanth_Baheti]

Hi @JLLLL,

Please open a AWS customer support ticket. This can be opened directly by logging it to AWS console.

Thanks,
Sri

[JLLLL]

Hi , I do not see a link to let me open the ticket. Can you pls share a SIM ticket link ?

[DylanM]

Hello @JLLLL, do you still need assistance submitting a customer support ticket or were you able to complete it?

[DylanM]

Hello @JLLLL,

I am going to archive this topic since it has been open for an extended period of time. If you would still like assistance with this, or if you have a new Quick Sight question, feel free to post a new topic in the community so you will be at the top of the priority list for a response from one of our Quick Sight experts. Thank you!