Hello,
We recently ran some promotions through the Whole Foods Market supplier portal. I was told that we can view our sales performance via the SRP. However, there is no data being shown on my dashboard, only sample information. How can I retrieve our sales data?
Hi @SweetSams
Welcome to the QuickSight community!
If your datasets uses SPICE ingestion, it might not refresh automatically unless they are scheduled. If you notice outdated data, contact your admin or the dataset owner to refresh it. If you have access to the dataset, you can also refresh the dataset manually to load the latest information.
Verify that the dataset connection in the QuickSight analysis is pointing to the correct database or data source containing your sales information. You might need to confirm with your admin if the connection settings have been modified recently.
If your dataset uses Direct Query, verify that the data source connection is working correctly and is connected to the appropriate environment, such as Production or Development. You might need to confirm with your admin if any recent changes have been made to the connection settings.
Make sure the filters in your analysis are updated and match the desired date range or product selection for the promotions. Sometimes outdated filters can restrict the data displayed.
Please refer to the below documentation this might be helpful for you.
Hope this helps!
I think you are referring to a internal report shared within your organization?
as we don’t have access to your dashboard, can you please check with your QuickSight platform admin?
I am the admin. The report should be provided by Whole Foods but is not showing up on my dashboard.
I think you are talking about the internal data in your own dashboard. Due to data security, we cannot see the data in your dashboard.
I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!