User permissions without IAM takes to IAM page

Question & Answer
1

External company users without IAM get sent to an IAM page and the login does not work.
how do we fix this?

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2

Hi @Gal
This question may be difficult to answer through the community forum, because it depends on multiple factors like type of users, method of authentication and single sign -on (if any). I will message you privately to discuss possible solutions.

Regards
Vetri

3

hi @Gal , You can try clearing your cache and cookies from the site where you open the IAM page. This worked for me.

1 Like
4

@Gal Did either of the solutions from @khpriya or Vetri help? Hope so! Let us know so we can mark any Solution for the community. @khpriya Thank you for sharing what has worked for you!

5

@Gal, can you please login into QuickSight with enable-sso turned off as part of URL: e.g. try login with https://quicksight.aws.amazon.com/sn/auth/signin?enable-sso=0

1 Like
6

@Gal

We have not heard back from you regarding your question. We would still like to help. If we do not hear back in the next 7 days, we will archive the question.

Thank you