BIZ304 (LVL 300) | Turn data into actionable contact center insights with Amazon Connect
In this hands-on workshop, you learn how to gain actionable customer experience and contact center insights from your data using services and capabilities like Amazon Connect analytics data lake and Amazon QuickSight. Come discover ways that generative AI can simplify the process of building and consuming insights and improve end-customer experiences, satisfaction, and loyalty while enhancing the effectiveness of contact center operations and agent productivity and empowerment. This workshop guides you step-by-step through using Amazon Connect and QuickSight to enable real-time AI-powered analytics, trend identification, recognition of agent coaching needs, contact volume prediction, and contact center optimization. You must bring your laptop to participate.
Monday, Dec 2 | 12:30 PM - 2:30 PM PST | Venetian | Level 3 | Murano 3201B
Speakers:
Ankur Taunk, Sr. Solution Architect, AWS
Ritesh Choudhary, Sr Solution Architect, AWS
BSI204-R (LVL 200) | Hands-on with Amazon Q in QuickSight: A step-by-step workshop
In this workshop, explore the Generative BI capabilities of Amazon Q in QuickSight. Experience authoring visuals and refining them using natural language. Learn how business users can leverage natural language to generate data stories to create highly customizable narratives or slide decks from data. Discover how natural language Q&A with Amazon Q helps users gain insights beyond what is presented on dashboards while executive summaries provide an at-a-glance view of data, surfacing trends and explanations. You must bring your laptop to participate.
Tuesday, Dec 3 | 11:30 AM - 1:30 PM PST | MGM Grand | Level 1 | Grand 113
Speakers:
@Priya_Mysore Sr. WW Specialist - GenAI, Amazon Web Services
@Ashok Senior Solution Architect, Amazon Web Services
This session will be be repeated Thursday, Dec 5 | 3:30 PM - 5:30 PM PST | Venetian | Level 3 | Lido 3006
MAM301 (LVL 300) | Unlock insights with SAP, data lakes, and Amazon Q in QuickSight
Many SAP customers seek to modernize their existing analytics and reporting capabilities to adapt to changing business requirements. In this workshop, explore how extracting SAP O2C data into a data lake and using AI/ML services can help organizations gain valuable insights while reducing manual effort. Walk through how to use AWS services including Amazon AppFlow and Amazon S3 to store SAP data in a data lake. Also, discover how to use generative AI–based queries in Amazon Q in QuickSight to develop dashboards and provide on-demand visibility into key performance measures. You must bring your laptop to participate.
Tuesday, Dec 3 | 11:30 AM - 1:30 PM PST | Mandalay Bay | Level 2 South | Lagoon F
Speakers:
Pavol Masarovic, Principal SAP Innovation Architect, AWS
Allison Quinn, SSA Data and Analytics, AWS
COP410 (LVL 400) | Advanced cost allocation for AWS containerized workloads
Due to the dynamic nature of cloud workloads and the inherent use of shared services, organizations are looking for simple ways to analyze spend and allocate their shared costs to teams and applications that utilize them. In this hands-on workshop, learn about the tools and techniques that can help you build your cost allocation strategy. Discover best practices for tagging and analyzing spend, and find out how to improve the cost visibility of your containerized Amazon ECS and Amazon EKS workloads with the split cost allocation data feature. Also, learn how to visualize your detailed cost and usage data with Amazon QuickSight dashboards. You must bring your laptop to participate.
Tuesday, Dec 3 | 12:30 PM - 2:30 PM PST | Mandalay Bay | Level 2 South | Oceanside D
Speakers:
Nataliya Godunok, Cloud Optimization Success Solutions Architect, AWS
Chris Strzelczyk, Sr. Technical Account Manager, Amazon
AIM312 (LVL 300) | Gaining insights from call data with transcription and generative AI
Gain a deeper understanding of your customers by harnessing the power of Amazon Transcribe and generative AI. In this workshop, learn how to combine automatic call transcription, analytics, call summarization, and business intelligence from customer calls. Experience demos on building analytics dashboards and integrations with large language models (LLMs) and Amazon Q in QuickSight. Visualize key metrics, uncover data stories, and find answers to your top business questions. Unlock valuable insights and make data-driven decisions to enhance customer experience. You must bring your laptop to participate.
Tuesday, Dec 3 | 12:30 PM - 2:30 PM PST | MGM Grand | Level 3 | Chairmans 368
Speakers:
Kishore Dhamodaran, Principal Solutions Architect, AWS
Krishna Mudda, Senior Manager, Gen AI / Q for Buss, Amazon Web Services
MAM308 (LVL 300) | Benchmark your SAP landscape against 100+ architecture best practices
In this workshop, learn how SAP customers are maximizing the scalability, reliability, security, sustainability, and performance of AWS. Explore architecture best practices developed by AWS while helping thousands of SAP customers run their mission-critical applications in the cloud. Gain hands-on experience setting up an automated health check solution that scans SAP on AWS environments and compares results against more than 100 architecture best practices. Then, use generative AI from Amazon Q in QuickSight to analyze the results and uncover opportunities for optimization. You must bring your laptop to participate.
Wednesday, Dec 4 | 8:30 AM - 10:30 AM PST | Mandalay Bay | Lower Level North | Islander C
Speakers:
Parishudh Marupurolu, Sr. SA - SAP/NS2, Amazon Web Services
Bharat Ramaka, Princiapal WW Specialist SA, SAP, AWS
NTA404 (LVL 400) | Empower executives: Self-service dashboards with Generative BI
In today’s data-driven business landscape, executives and decision-makers need real-time access to actionable insights. However, traditional business intelligence (BI) tools often require technical expertise and can be time-consuming to navigate. This hands-on workshop shows you how to empower your executives to get insights on their own. Leverage the latest Generative BI capabilities in Amazon QuickSight to build a powerful executive dashboard in minutes using natural language. Learn how Amazon Q makes it easier for business users to understand data with executive summaries, context-aware Q&A, and data stories that help drive decisions from insights. You must bring your laptop to participate.
Wednesday, Dec 4 | 9:00 AM - 11:00 AM PST | MGM Grand | Level 3 | Chairmans 368
Speakers:
Shaik Abdulla, Sr Solutions Architect, AWS
Meera Balasubramaniam, Senior Solutions Architect, Amazon Web Services
BSI301 (LVL 300) | Pixel-perfect reporting and data visualization with Amazon QuickSight
In this workshop, gain hands-on experience with data visualizations and pixel-perfect classic banded and prompted reports with Amazon QuickSight, using the Generative BI capabilities of Amazon Q. Learn best practices for programmatically generating highly formatted static and interactive reports, securing data access, and automating delivery of insights in various formats. Discover how consumers can schedule reports for automatic delivery. Develop the skills to create reports, dashboards, and visualizations in QuickSight, along with the understanding for how to leverage natural language with Amazon Q to boost your productivity. You must bring your laptop to participate.
Wednesday, Dec 4 | 1:00 PM - 3:00 PM PST | Venetian | Level 3 | Lido 3006
Speakers:
@salim, Sr. WW SSA QuickSight, Amazon
@abacon, WW Specialist Solutions Architect QuickSight, AWS