Amazon Quick Desktop Login SSO not working

Q&A
, ,
1

Hello, I’m trying to use the Quick Desktop with an SSO Login via Identity Center. When selecting continue with SSO, the browser opens and I’m selecting the Quick Session and can successfuly log-in. In the quick desktop app, the callback seems not working.

Tested with Firefox, Chrome and Safari - none worked.

Here is the output of my diagnostics.json

{
  "error": "Agent not reachable: fetch failed"
}

Here are the logs:

=== Amazon Quick Log Export ===
Export Time: 2026-05-19T06:32:35.679Z
App Version: 0.631.0
Platform: darwin
OS Version: 25.5.0
Packaged: true
Time Range: Last 2 hour(s) (1 files)
============================


=== quickwork-2026-05-19-06.log ===
[2026-05-19 08:32:34.059] [INFO] [Main] Starting Amazon Quick
[2026-05-19 08:32:34.060] [INFO] [Main] app.isPackaged: true
[2026-05-19 08:32:34.060] [INFO] [Main] __dirname: [REDACTED_PATH] Quick.app/Contents/Resources/app.asar/dist/main
[2026-05-19 08:32:34.224] [INFO] [Main] App ready, creating window...
[2026-05-19 08:32:34.228] [INFO] [Main] createWindow() called
[2026-05-19 08:32:34.228] [INFO] [Main] Preload path: [REDACTED_PATH] Quick.app/Contents/Resources/app.asar/dist/main/preload.js
[2026-05-19 08:32:34.229] [INFO] [Main] Preload exists: true
[2026-05-19 08:32:34.290] [INFO] [Main] Loading renderer from: [REDACTED_PATH] Quick.app/Contents/Resources/app.asar/dist/renderer/index.html
[2026-05-19 08:32:34.290] [INFO] [Main] Index exists: true
[2026-05-19 08:32:34.295] [INFO] [Main] Window created
[2026-05-19 08:32:34.295] [INFO] [Screenshot] Global shortcut registered: Option+Shift+Q
[2026-05-19 08:32:34.295] [INFO] [Main] Screenshot capture initialized
[2026-05-19 08:32:34.295] [INFO] [Main] Notifications initialized
[2026-05-19 08:32:34.296] [INFO] [Main] No profiles.json to pre-resolve (first launch or missing): ENOENT: no such file or directory, open '[REDACTED_PATH]'
[2026-05-19 08:32:34.296] [INFO] [Main] Setting up security with ports: asset=8766 sandbox=8768 hypervisor=8770
[2026-05-19 08:32:34.296] [INFO] [Main] Starting agent bridge...
[2026-05-19 08:32:34.296] [INFO] [AgentBridge] Production mode - starting bundled agent...
[2026-05-19 08:32:34.296] [INFO] [AgentBridge] Launching: [REDACTED_PATH] Quick.app/Contents/Resources/agent/quickwork-agent
[2026-05-19 08:32:34.296] [WARN] [AgentBridge] Dropped 1 env var(s) not in allowlist: OSLogRateLimit
[2026-05-19 08:32:34.296] [INFO] [AgentBridge] Env keys passed to agent: APP_CHANNEL, APP_VERSION, COMMAND_MODE, GIT_COMMIT, HOME, LOGNAME, MallocNanoZone, ORIGINAL_XDG_CURRENT_DESKTOP, PATH, PYTHONUTF8, QUICKWORK_BUILD_STAGE, QUICKWORK_NODE_PATH, QUICKWORK_PROFILES_ENABLED, QUICKWORK_RESOURCES_PATH, SHELL, SSH_AUTH_SOCK, TMPDIR, USER, XPC_FLAGS, XPC_SERVICE_NAME, _QW_PARENT_TERM_FD, __CFBundleIdentifier, __CF_USER_TEXT_ENCODING
[2026-05-19 08:32:34.298] [INFO] [AgentBridge] Waiting for agent to start (this may take a while on first launch)...
[2026-05-19 08:32:34.299] [INFO] Checking for update
[2026-05-19 08:32:34.482] [INFO] Update for version 0.631.0 is not available (latest version: 0.631.0, downgrade is allowed).
[2026-05-19 08:32:34.482] [INFO] [AutoUpdater] App is up to date
[2026-05-19 08:32:34.695] [INFO] [Main] Window ready-to-show
[2026-05-19 08:32:34.709] [INFO] [Main] loadFile() resolved
[2026-05-19 08:32:34.752] [INFO] [rlog:ws_connect_skipped] {"event":"ws_connect_skipped","component":"ConnectionStore"}
[2026-05-19 08:32:34.753] [INFO] [rlog:ws_connect_skipped] {"event":"ws_connect_skipped","component":"ConnectionStore"}
[2026-05-19 08:32:34.805] [ERROR] [rlog:ws_error] {"event":"ws_error","component":"ConnectionStore"}
[2026-05-19 08:32:34.805] [WARN] [rlog:ws_disconnect] {"event":"ws_disconnect","component":"ConnectionStore","close_code":1006}
[2026-05-19 08:32:34.930] [INFO] [Agent] 08:32:34 INFO  [aws_quick_work.qw_core.redaction.redactor] [-] [Redaction] Validator initialized (model=us.anthropic.claude-haiku-4-5-20251001-v1:0)
[2026-05-19 08:32:34.930] [INFO] [Agent] 08:32:34 INFO  [aws_quick_work.qw_core.auth.instance_token] [-] Instance token loaded from stdin
[2026-05-19 08:32:35.079] [INFO] [Agent] 08:32:35 INFO  [aws_quick_work.qw_core.ssl_context] [-] SSL: loaded [REDACTED] certs from [REDACTED]
[2026-05-19 08:32:35.099] [INFO] [Agent] 08:32:35 INFO  [aws_quick_work.qw_core.ssl_context] [-] SSL: loaded [REDACTED] certs from [REDACTED]

Is there any solution? A colleague of mine faces the same issue with a similar setup. Sign-in with my AWS Builder ID works.

2

Hi @Henrik1

Welcome to the Quick Suite community!

To configure Quick Desktop for enterprise deployments (i.e., accounts provisioned via AWS with IAM Identity Center or IAM federation), your administrator can follow the setup guide here: Setting up Amazon Quick on desktop for enterprise deployments.

3

Hi @Xclipse , we followed the steps described, but I think there is another underlying issue. In our Quick in eu-central-1, we don’t see the Quick Desktop Extension and have no way to add it:

image
image3600×1854 392 KB

The screenshot was taken with a admin-user.

Is Quick Desktop already compatible with eu-central-1 region? Thanks

4

Hello Henrik1,

Currently, as far as i know its only available as preview in US-EAST-1.

FYI,

Therefore, regional expansion of the desktop app is likely as it moves toward GA.

Hope this helps.

Cheers,

Deep

5

Hi @Henrik1

Thank you for the screenshot and the additional context. Based on this, the behavior you are seeing is expected Quick Desktop currently requires the account's home/identity region to be US East (N. Virginia) (us-east-1). Accounts homed in eu-central-1 do not have the Desktop Extension available at this time.

I’ve marked this as a feature request to promote visibility to the product team.

For your reference, please see the following official documentation:

Enterprise setup guide (includes the us-east-1 requirement) - Setting up Amazon Quick on desktop for enterprise deployments - Amazon Quick

General troubleshooting - Troubleshooting - Amazon Quick

6

Hi @Henrik1 ,

Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.

If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.

Thank you

7

Hey Jacob, thanks for asking. I guess I have to wait till Quick Desktop supports identity region in eu-central-1. If you could share a timeline, it would be great. Thank you.

8

Hi @Henrik1 ,

I unfortunately do not have any insight on a timeline or product roadmaps related to Amazon Quick, so I am not able to provide any of that information to you. I would recommend keeping an eye out for the ‘What’s New’ page as that is where updates and feature rollouts get announced (Latest What’s New topics - Amazon Quick Community).