I’m an admin on an Amazon Quick Enterprise Edition account in us-east-1. Our users are managed inside Quick (invited by email, set their own password, so no IAM Identity Center, no external IdP). They sign in at https://us-east-1.quicksight.aws.amazon.com/ with account name + username + password.
When I try the desktop app I get: “Enterprise sign-in for Quick Desktop has not been configured for this account.”
Is Quick Desktop supported for accounts using Quick-managed users? If not, what’s the recommended path, stand up an external IdP and migrate users, or wait for support?
Currently, the Amazon Quick desktop application requires an external OIDC-compatible identity provider for enterprise sign-in. Direct username/password authentication with Quick-managed (native) users is not supported on the desktop app, which is why you’re seeing the Enterprise sign-in has not been configured message.
To enable desktop access, you’ll need to set up an OIDC IdP (such as Microsoft Entra ID, Okta, or PingOne) and configure it in the Quick management console. Your existing Quick-managed users don’t need to be migrated, the IdP just needs to issue tokens with email addresses that exactly match the users’ emails in Quick.
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.