AWS amatzonbi account dataset refresh issue

Q&A
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1

My user account has a dataset that is connected to another AWS account to retrieve data from an S3 bucket. It was working fine until May 8th, but since then I’ve been encountering errors.

I tried creating a test data source to connect to my another AWS account, but I get an error stating that my current user profile is associated with a different AWS account. Because of this, I am unable to create a new dataset.

My dashboard on the current account is continuously fetching data from the S3 bucket in the other AWS account.

2

+1 got the same issue, starting from about May.10 :smiling_face_with_tear:

3

+1 getting the same issue

4

@abhjaiswal and @moxuan Did you find something?

5

I have raised the support ticket for the issue, now waiting for response from their end.

6

Hi @abhjaiswal, @axaymuk, & @moxuan,

Hope everything is well! Abhjaiswal, did you hear back on your support ticket? If anyone has opened a ticket, found a workaround, or has any general updates since the last communication, please help the community by updating within the next 3 business days.

Thank you!

7

Hi Luis, from my side, the issue is recovered since May.12