Hi everyone! I’ve just got back from a long break and noticed that none of my datasets on quicksight have been getting refreshed, with all of them giving the same reason for failure. This issue has been going on since Thursday, with no refreshes being successful.
I initially suspected that it was due to a late payment. That issue was solved last night, however the datasets are still not getting refreshed. For background, we are using S3 to store the data, and using DocumentDB to dump the data on Quicksight. Does anyone know why this happens? What can i do to solve this issue?
Hi @rohit_SB
Could you please check the data files are still available in S3 bucket and if the issue persists
would recommend filing a case with AWS Support where we can dive into the details so that we can help you further.
Here are the steps to open a support case - Creating support cases and case management - AWS Support 1. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf.
Thanks
VInod
1 Like
Hi @rohit_SB,
The error message is a bit frustrating as it does not tell what the problem is. However, the issue in most cases is in the underlying source.
Can you check if you create a new dataset using the same source does it still work?
Regards,
Giri
1 Like
Hi @apjvinod So i just checked with my administrator: Data is still available in the S3 bucket. We tried to create a new dataset using the existing data source but that failed. We also tried to troubleshoot the dataset, but there are no red flags there as well. We’ve set up for a 60 day trial for the tech support and will receive our reply in 1-2 weeks, but this is a huge issue.
Hi @Giridhar.Prabhu we did try doing that, but it failed 
We’ve lodged a support ticket with AWS, so fingers crossed we get a solution
1 Like
Hi @rohit_SB - Did you get any response from AWS Support team on this? If yes, can you please how they have resolve the issue. This will help whole community.
Regards,
Sanjeeb
Hi @Sanjeeb2022 , my team has subscribed to the basic QS plan. We’ve requested for a 2-month trial for tech support and are currently awaiting confirmation. I’ll update this thread if/when we do know what the issue was. In the meanwhile, I’m doing things manually by querying the data on google sheets and using looker studio
1 Like
Hi @Kristin - any help from your side. As Rohit’s team is in basic QS plan now and need some expert advise for one of the problem. Please help.
Regards - Sanjeeb
Hi @Sanjeeb2022 @rohit_SB – is the problem that you are waiting to hear back from tech support? That is a separate group that we do not have oversight for but if you Direct message me the name of the contact on your ticket then I can at least try pinging them. (I do not have any visibility into support tickets.) Thx!
2 Likes
Hi @Kristin - It will take some time for figuring out support plan for @rohit_SB . Can anyone from Quicksight team connect with Rohit team and help with the issue. Please advise.
Regards,
Sanjeeb
1 Like
Hi @Sanjeeb2022. The Support Team handles updates to subscriptions. (The Community team does not have access to the back-end of the accounts or subscriptions – so unfortunately it is not something we are able to view/modify or troubleshoot.) I wish we could be of more help!
Hi @Kristin and @Sanjeeb2022 , based on feedback from the PIC at my company, they’re still waiting to hear from Quicksight’s support team. We should be getting a response in 1-2 weeks time (as of last week friday)
1 Like