Case Sensitive Custom Filter List and Parameter Control Filters

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To prevent our list of clients being exposed to other clients, we use a Custom Filter List and paste emails into the list to filter visuals to only display individuals that are associated with the client dashboard.

This has caused an issue as the Custom Filter List is case sensitive and not all records are being returned as a result when the email is searched in the parameter control filter. For example, the text search in the parameter control filter is not case sensitive, but the specific values set in the parameter control options are case sensitive.

Curious if this is a known issue or if there is a simple workaround other than baking into the data source that all emails must be lowercase before ingestion. Thanks!

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I think you would need to change it at your dataset level.

However, this has caused issues before and Iā€™m wondering if there could be a fix to have them in sync. I would suggest opening up a support case.

Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!

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