Chat Agent Reporting

Q&A
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Hi All, I build a Chat Agent in Quick and would like to see following data points:

  • User engagement metrics - Total users, active users, session counts

  • Usage patterns - Peak usage times, query volumes

  • Adoption trends - New users over time, retention rates

  • Popular features - Most used capabilities

  • CloudWatch dashboard access - For real-time monitoring

Anyone knows how I can get this information or a Dashboard for my Chat Agent?

Thanks

2

Hi @Jacqueline_Kummeritz and welcome to the Quick Community!
As this is a public user forum, we would not have access or information regarding your private account. If you need access to a dashboard or data relating to your organization, I would suggest reaching out to an internal team member that would have access or to your account’s admin!

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Hi @Jacqueline_Kummeritz ,

Following up here as it’s been a while since last communication took place on this thread; did you have any additional questions regarding your initial post?

If we do not hear back within the next 3 business days, I’ll close out this topic.

Thank you

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Hi @Jacqueline_Kummeritz,

You can find the various engagement metrics on the admin console dashboard. To access the metrics you would need Admin Pro role.

For more details, please check Using the Amazon Quick Suite analytics dashboard - Amazon Quick Suite

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