Hi team, I created an agent in late May/June and kept feeding data into the chat through the end of June. Now, the entire history has disappeared and only a few memories were saved; the specific chat session I started and populated no longer appears in the history. Is there any way to recover it?
Hi @daianere and welcome to the community!
A few things worth trying. First, in any chat window try typing “Restore my recently deleted chat” as quick can sometimes recover conversations deleted within the last 7 days. Beyond that, try logging out and back in, and make sure your app is on the latest version. Another user had a similar issue and was able to recover their data by locating the local profile folder on their machine. The steps they followed are documented here: I lost all my chats, context, etc after software update.
If none of that helps, I’d recommend opening an AWS Support case (Case management - AWS Support). They can investigate whether anything is recoverable on the backend.
Hope this helps!
Thanks, the options didn’t work, so I’ll try contacting support.
Hi @daianere,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if you found a solution in the meantime.
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you.