Can we extract CSA and managers logins with help of contact ids via quicksight?
Hi @imran , Welcome to the community. Thanks for the question.
Assuming CSA you mean ClientSideAnalytics (CSA) then you follow below (highlevel)steps:
- Setup proper data source connections to access CSA data
- Ensuring you have the required permissions and access rights
- Creating visualizations using relevant CSA metrics e.g Interactions or behavior metrics.
- If CSA data-source has access to sensitive information like Logins then you could do data mapping based on your use-case.
If you are looking for Dashboard inspiration you can refer to Analytics dashboard example in Demo Central:
- https://democentral.learnquicksight.online/#Dashboard-DashboardDemo-AWS-Analytics-Demo-C360
- https://democentral.learnquicksight.online/#Dashboard-DashboardDemo-Call-Center-CX
Hope this helps!
I am marking this reply as, “Solution,” but let us know if this is not resolved. Thanks for posting your questions on the Quick Sight Community!