Hi, I have excluded few fields from Data fields tab in Q topics by toggling the INCLUDE and I am unable to see the excluded fields anywhere in the Q. Could someone let me know how to solve this issue, locating the excluded fields.
Thankyou!
Can you please verify if you went to the Data tab on the topic to toggle the fields you want included as part of the index.
Quick Suite Q topics, excluded fields are hidden from the Q interface and answers. They appear only in the topic’s Data tab under Fields, where you can toggle the Include icon on or off for each one.
Please refer to the following documentation this might be helpful for you.
Hi @Xclipse , once I click the toggle button to exclude, the field is completely disappearing from the data fields on Q and don’t see them anywhere on the interface. I tried signing out and sign in back and then again for some time the excluded fields shown up with toggle greyed out but again after some time they all disappeared not sure why.
This could be likely a cache/cookies issue in your browser. Try clearing cache/cookies or open an incognito window and try again.
Hi @Xclipse , tried it but no luck!
I’m getting this issue too. Created a Q topic and included some of the fields from the dataset. I’ve since updated the dataset to include new fields. Back in the topic, I now can’t see the new fields or the ones I’d previously excluded. Tried refreshing the topic, incognito window etc.,
I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!
Hi @adepu_nikhil ,
It has been a while since last communication has taken place on this thread, were you able to create a support ticket for your case, and if so, were they able to assist further?
Let us know if they provided any information that could be valuable to other users.
If we do not hear back within the next 3 business days, I will go ahead and mark this as solved.
Thank you.
Hi @adepu_nikhil ,
Since we have not heard back further, I’ll go ahead and close this topic. However, if you have any additional questions or receive valuable information from a support case, feel free to add that information below.
Thank you.