I created knowledge base on OneDrive in Word, when I share it with my team, it allows to give them only viewer access. I want to give them co-owner or editor or owner access.
With viewer access the team members don’t see the “Refresh” button on top right. Hence, if anyone in the team edits the doc on OneDrive, they have to wait up to 24 hours for daily auto-refresh to sync it to cloud or the owner has to click on “Refresh” button for manual sync which becomes a bottle neck.
Hi @ashishvp
Welcome to the Quick community!
Please verify the user’s Quick license before sharing. Reader licensed users receive only Viewer access and cannot perform actions like manual refreshes.
Co-Owner permissions require an Author or Admin license. If needed, upgrade the license via the Quick Management Console.
Thank you for your response. How can I find my or other user’s Quick license? I asked the chat assistant to help me find the license, however the steps it said did not worked for me. I don’t see any gear icon or settings icon anywhere on the UI. When I click on my profile icon on top right, I do not se any dropdown menu to select the option of “Manage Quick” as per chat assistant’s instructions. Could you help me find what kind of license does my username ashishvp has?
Hi @ashishvp
To check your or another user’s Quick license type, you need Admin access to the Quick console, as regular users cannot view license details directly in the UI. The Manage Quick option appears only for Admins after clicking the profile icon in the top right. If missing, contact your Quick Admin.
We don’t have access to private account details, so we’re unable to check the license for user ashishvp directly. Please reach out to your AWS account admin or Quick admin for assistance with these permissions.
Hi @ashishvp,
Just checking back in since we haven’t heard from you in a bit. Were you able to see Xclipse’s reply and/or find a solution yourself in the meantime? If you still have any additional questions related to your initial post, please feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you!
Hi @ashishvp,
Since we haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
Thanks!
