Email threshold alerts to users


I am trying to set up threshold based alerts for few fields in a dashboard. Could you please advice about these items -

  1. Is it possible to alert multiple users at the same time using the alerts on dashboards?
  2. Is it possible to create tickets when there is a failure?


Hello Reena,

Thank you for your questions and reaching out community. To your questions -

  1. No Not at the moment, Its only possible to set threshold alerts to yourself. (self accessing the dashboard). It has been already marked as feature request.

  2. No i do not think there are any native functionality that supports ticketing. May be possible using 3rd party application but i am not aware of. by the way, when you say failure, what do you mean ? data missmatch or no data or alert failure ?

More info on alter failure - Working with threshold alerts in Amazon QuickSight - Amazon QuickSight

Hope this helps.


1 Like

Hi @Deep,

Thanks for these inputs - very helpful!
I am looking for ticketing when there is an alert failure, also for no data. Please let me know if it’s possible to cut tickets from QuickSight analyses/dashboard.

Hello Reena,

I like i shared with your before covers your need.

When an alert fails, QuickSight sends you an email notification about the failure. Alerts can fail for many reasons, including the following:

  • The dataset the alert is using was deleted.
  • The owner of the alert lost permissions to the dataset or to certain rows or columns in the dataset.
  • The owner of the alert lost access to the dashboard.
  • There is no data for the data tracked by the alert

On the other hand, possibility to cut tickets via QS, analysis/Dashboard seems not available natively, keep an eye on QS community, may be if there are any workaround or solutions, you may get the reference.

Thank you,

Thanks for the inputs @Deep - very helpful!