Email threshold alerts to users

Question & Answer
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1

Hi,

I am trying to set up threshold based alerts for few fields in a dashboard. Could you please advice about these items -

  1. Is it possible to alert multiple users at the same time using the alerts on dashboards?
  2. Is it possible to create tickets when there is a failure?

Thanks!

2

Hello Reena,

Thank you for your questions and reaching out community. To your questions -

  1. No Not at the moment, Its only possible to set threshold alerts to yourself. (self accessing the dashboard). It has been already marked as feature request.

  2. No i do not think there are any native functionality that supports ticketing. May be possible using 3rd party application but i am not aware of. by the way, when you say failure, what do you mean ? data missmatch or no data or alert failure ?

More info on alter failure - Working with threshold alerts in Amazon QuickSight - Amazon QuickSight

Hope this helps.

Cheers,
Deepak

1 Like
3

Hi @Deep,

Thanks for these inputs - very helpful!
I am looking for ticketing when there is an alert failure, also for no data. Please let me know if it’s possible to cut tickets from QuickSight analyses/dashboard.

4

Hello Reena,

I like i shared with your before covers your need.

When an alert fails, QuickSight sends you an email notification about the failure. Alerts can fail for many reasons, including the following:

  • The dataset the alert is using was deleted.
  • The owner of the alert lost permissions to the dataset or to certain rows or columns in the dataset.
  • The owner of the alert lost access to the dashboard.
  • There is no data for the data tracked by the alert

On the other hand, possibility to cut tickets via QS, analysis/Dashboard seems not available natively, keep an eye on QS community, may be if there are any workaround or solutions, you may get the reference.

Thank you,
Cheers,
Deep

5

Thanks for the inputs @Deep - very helpful!