Embedding the chat agents into the website

Q&A
,
1

I just hd a doubt in embedding the chat agents into the website. I know that for each chat agent we get a embed iframe link, and we add that link into the company’s html code. Is that it ?
Like so when we go to the agent, does it opwn a separate page for the chat agent or that agent will be within that particular specific company website.

2

Hi @Irene_Sibi,

Thanks for bringing your concern up! Yes, the general process is how you mentioned with adding the iframe link into your html. When applied to the website, it does not create a separate page and indeed lives within that same page URL due to the iframe behavior.

If you are having issues with the embedding process at all, please let us know so we can see if there is a solution/workaround for your use case!

3

Thanks, I will definitely seek your help. I actually tried to do teams. Like suppose if we want to expose through teams, how will we do it. I actually did it like I created a html file with the iframe link and then host the html in teams in a chat where there is a website add option. When I do that, it opens another page like the agent loads in a separate page. What I actually want is am I able to integrate the agent along with the chat option visible in the left sidebar in teams
Are we able to do that

4

@WLS-Luis, I did not get a response

5

Hi @Irene_Sibi,

I do not believe that is a currently native possibility within Quick. Even though you put it in Teams chat, the html is a separate identity from Teams, which is why you would not be able to embed the agent into the Teams left sidebar like with your own page. The only way I can imagine it being done is with a Teams-specific or other third-party embedding solution.

Hope this helps and makes sense!

6

Hi @Irene_Sibi ,

Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.

If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.

Thank you

7

Hi @Irene_Sibi,

Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.

Thank you