How to implement interactive actions from QuickSight dashboards to Jira?

Q&A
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1

Hello everyone,

I’m looking to implement direct actionability from my QuickSight dashboards to Jira. Specifically, I would like to enable users to perform actions with a single click, such as:

  • Creating tickets in Jira

  • Sending alerts or notifications

  • Updating records

2

Hi @RaulMP,

I believe this could be possible through Quick using the available Jira cloud integration action. However, in legacy version, I do not think there is a way to do it directly through the dashboard. A workaround that could work would be to use other AWS services (i.e. Lambda, API Gateway) or a script to achieve something similar.

3

Hi @RaulMP,

Following up here as it’s been a while since last communication took place on this thread; did you have any additional questions regarding your initial post? Additionally, I have found this resource that you can use as reference if you require additional help for your Jira Integration (Jira Cloud integration - Amazon Quick).

If we do not hear back within the next 3 business days, I’ll close out this topic.

Thank you

4

Hello, I’m still on the same topic. I tried the resource you sent me, but for some reason it keeps cycling through the login screen with the native Suite integration.

5

Hi @RaulMP,

Could you share a screenshot or provide some more details in regard to your Jira authentication setup structure? Just based on how you described it, it is possible that it could be an authentication issue. Feel free to also share any other weird behaviors or trends that you may be noticing with your implementations!

Thank you!

6

Hi @RaulMP ,

Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.

If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.

Thank you

7

Hi @RaulMP,

Since I haven’t received any further updates from you, I’ll treat this inquiry as complete at this time. Please feel free to create a new post if you have more questions.

Thank you