With regards to Quick Flows and Quick’s integration with Jira and Slack, we are looking for the following:
Jira Integration:
We want the Jira integration to go beyond displaying ticket information. The expectation is that Jira data or events should be able to trigger Quick Flows, and those flows should then perform actual work on the issue mentioned in the ticket—not just updating fields, changing status, assigning users, or adding comments, but enabling meaningful actions that genuinely progress or resolve the ticket. Essentially, we’re trying to understand whether Quick + Jira can support true actionable workflow automation.
Slack Integration:
Similarly, Slack should be integrated with Quick so that Slack messages, interactions, or slash commands can trigger Quick Flows that execute meaningful tasks. these triggers should enable real actions or kicking off a workflow directly from a Slack message or command. The goal is for Slack interactions to drive automated workflows that actually accomplish work.
Is this level of action-oriented integration currently possible with Quick (through Flows/Automate or any other feature), or is this something planned for future updates or the roadmap?
So based on this resource (Jira Cloud integration - Amazon Quick), it seems like a jira integration may do what you are asking for. Moreover, the specific actions you want this to do will depend on how you design your automation and what permissions you grant, but the underlying Jira connector seems like it does support actionable operations based on the documentation.
For slack, an integration or an extension does not seem to support the desired actions you want to perform. A slack integration means that you can interact with slack workspaces through Quick and a slack extension allows you to interact with the Quick assistant and pull data from your spaces through slack. With that said, I do not think you can send messages via slack that can trigger a flow. I would refer to these resources for reference (Amazon Quick Slack extension user guide - Amazon Quick, Amazon Quick Slack extension - Amazon Quick, Slack integration - Amazon Quick)
Lastly, I cannot speak on future plans/updates as I do not know what plans AWS has for Quick and these features.
Thank you for your quick response and for sharing the informative links.
We are aware of the current Jira and Slack integration capabilities . What we are trying to understand is whether Jira or Slack can trigger Quick Flows and serve as instruction inputs that allow those flows to actually perform the work requested in the ticket.
For example (using QuickSight just as an illustration, though this could be any moderate business issues), if a client opens a Jira ticket saying: “Please add a filter/parameter/graph/calculation for X and format it in Y way,” can a Quick Flow take the contents of that ticket—its description, fields, or comments—as input and then automatically apply those changes or complete the requested task? In other words, can Jira or Slack help us automate the actual resolution of the issue?
We understand this may be a more high-level or advanced use case and apart from what is mentioned in AWS documentation related to this topics, but we wanted to check purely from a knowledge and capability perspective.
Also it seems below actions are possible and flows can be created around below actions for Jira and slack (as per the documentation) -
Based on my current understanding for both slack’s and jira’s current capabilities within Quick:
For Slack, the workflow you described is not possible. Slack messages or interactions cannot trigger a Flow or send their contents into Quick.
For Jira, Quick can work with Jira issues after a Flow or Automation is started; actions like reading fields, updating the issue status, adding comments, or moving it through a workflow (refer to the screenshot you provided for all current actions it supports). What it cannot do is have a Jira event automatically start the Flow or read the text in the ticket and carry out whatever the ticket asked for. So, you can automate some Jira actions, but if I am understanding your question, it cannot interpret the request and do the work automatically.
