Privacy and PII controls

Q&A
, ,
1

Hi,

We can’t find controls for the web search options, it simply says it is searched for from the us-east-1 zone. We would like to understand what options (if any) are available in the search (avoidance of PII data, no data stored in search etc. etc. ). We can get that with Bedrock, however, it isn’t clear how or if this is available in quick suite?

Thanks!

2

Hi @garry.johnston,

Welcome to the Quick Community! To my knowledge, I do not think there is currently a method in Quick to check controls for web search options, so I would try to use Bedrock or other AWS services and potentially see if you can connect both services whenever necessary.

Hope this helps!

3

Thanks Luis,

So presently, I would setup an action that calls bedrock and expose the action to specific or all agents and disable the base quick suite web search?

Thanks

This message is for the named person’s use only. It may contain confidential, proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. We and any of our subsidiaries each reserve the right to monitor all e-mail communications through our networks. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorized to state them to be the views of any such entity.

4

Hi @garry.johnston,

Yes, I would try to set up the action and leave it to open whatever agents desired to see if it works. In terms of disabling web search, I actually was able to find this documentation discussing this feature for Quick Research. Although this may not able to your use case, I would also recommend to contact creating a support ticket, as AWS Support should be able to confirm if that feature is available across the chat agents and/or other Quick services.

Hope this helps!